Notice of Service Charge Revision at Hotel Indigo Hakone Gora

We hope this message finds you well.
We would like to express our sincere gratitude for your continued patronage and support of our services.
We are writing to inform you that, effective Saturday, March 1, 2025, the service charge at our hotel will be revised as outlined below.
As always, we remain committed to enhancing the quality of our services to ensure your utmost satisfaction.
We deeply appreciate your understanding and cooperation regarding this change.

[Revision Details]　
Service charge will be revised from 13% to 15%.
[Effective Date]　
Applies to stays and services used on or after Saturday, March 1, 2025.
[Application Scope]　
For Accommodation:
Reservations and contracts already made or finalized will remain unchanged, including total prices (inclusive of service charges and taxes) for stays on or after March 1, 2025.
The new service charge (15%) will apply to all new reservations or contracts made on or after March 1, 2025.
For Restaurant Use:
The new service charge (15%) will apply to all restaurant usage on or after March 1, 2025.

For inquiries regarding this matter, please contact:
Hotel Indigo Hakone Gora
Main Line: 0460-83-8310
Accommodation Reservations: 06-6374-1217 (Weekdays: 9:00 AM – 6:00 PM)