Baby cots and bed guards are available and can be used free of charge.
An extra bed can be provided for an additional charge of 8,000 yen per night.
If a room is reserved for three adults, the extra bed will be included in the fees.
Please contact us in advance for these services, as availability is limited and we may not be able to meet your request at short notice.

Yes, but this is limited to a certain number of rooms. Please see the room types below and contact the hotel for more details and availability.

• Premier Suite – Deluxe King Riverside
• Deluxe Twin Riverside – Deluxe Twin Riverside
• Deluxe Twin Riverside – Deluxe King Riverside
• Deluxe Twin Hillside – Deluxe Twin Hillside
• Deluxe Twin Hillside – Deluxe King Hillside (Accessible room)

Cancellation fees are as follows:

Same-day cancellation: 100% of the accommodation fee
Cancellation after 6:00pm the day before a booking: 100% of the accommodation fee

These fees may vary depending on the accommodation plan and day.
Please be sure to check the cancellation policy on the plan details page (next to the calendar) and the reservation procedure screen when you are booking your room.

We can prepare cakes, champagne, flower bouquets, and more, but please make us aware of your needs at least three days in advance.
For inquiries and reservations, please contact the hotel by email or phone.
Phone : 0460-83-8310
Email : front.hotelindigohakone@ihg.com

Check-in may be arranged for any time after 3:00pm, with the latest check-in at 4:00am.
You can check out at any time before 11:00am.
We can arrange early check-in and late check-out for an additional fee.

All rooms are non-smoking.

Yes. Please send your luggage in advance to the following address:

FAO: Reception at Hotel Indigo Hakone Gora
924-1 Kiga, Hakone-machi, Ashigarashimo-gun,
Kanagawa, Japan, 250-0402

No. Please arrange to meet in a public area.

No. Rooms are assigned based on type and availability.
We would ask that you make all of your requests when making your reservation, but please note that we cannot guarantee you will be given the room you have requested as availability changes daily.

Yes. The following rooms can accommodate up to three guests per room:
• Deluxe Corner King
• Deluxe King Riverside
• Deluxe Twin Riverside

We will prepare an extra bed for the third person.

The following two types of rooms can accommodate four or more guests
・Suite Room “ZEN” 2 Bedroom Suite Private Hot Spring – up to four guests
・Junior Suite Room “YOSEGI” 1 King Suite Private Hot Spring – up to five guests

Please note that if staying with the maximum number of guests, two guests in the Junior Suite will use a hideaway bed, and one guest in the Suite Room will sleep on an extra futon set.

Yes, for some room types.
We have several “Hollywood Twin” rooms available with beds placed side by side.

Please inform the hotel staff that you would like the beds together when you make a reservation for the following room types:
• Deluxe Twin Riverside
• Deluxe Twin Hillside

Please note that availability for these rooms is limited and we may not be able to meet your request.

If you did not receive a confirmation email, please call the hotel to confirm your reservation.
Phone: 06-6347-1217 (accommodation reservation, open weekdays from 9:00am to 6:00pm)

A bath tax will be charged in addition to the accommodation fee as follows:
• Staying guests: 150 yen per person per night
• Non-staying visitor: 50 yen per person

WiFi is available for free.

Premier Suite Twin Beds
(width 135cm x length 200cm x 2)
Deluxe Corner King King Bed
(width 180cm x length 200cm)
Deluxe King Riverside King Bed
(width 180cm x length 200cm)
Deluxe Twin Riverside Twin Beds
(width 120cm x length 200cm x 2)
Deluxe King Hillside King Bed
(width 180cm x length 200cm)
Deluxe Twin Hillside Twin Beds
(width 120cm x length 200cm x 2)
2 Bedroom Suite Private Hot Spring – “ZEN” Suite room
(width 180cm x length 200cm × 1) , (width 135cm x length 200cm x 2)
*We will set up an additional futon set only when 5 people stay.
1 King Suite Private Hot Spring – “Yosegi” Junior suite room
(width 180cm x length 200cm × 1)
*We will set up an additional heider bed when there are more than 3 people in the room.