FAQ

Frequently Asked Questions

ABOUT THE HOTEL

STAY

FACILITIES

RIVERSIDE KITCHEN & BAR

NEIGHBOURHOOD

OTHERS / MEDIA

ABOUT THE HOTEL

STAY

FACILITIES

RIVERSIDE KITCHEN & BAR

NEIGHBOURHOOD

OTHERS / MEDIA

ABOUT THE HOTEL

Gora Station (on the Hakone Tozan Railway Line)

Pickup service is available between Gora station and the hotel. Call us when you arrive at Gora Station.
*Please note that this service is only available from 7:00am to 6:00pm. Contact us for any further details about this service.

You can also take a taxi from Gora Station to the hotel, which takes between five and seven minutes, and costs approximately 800 yen.

A free shuttle bus also is available between Odawara Station and the hotel. Please see the schedule on the ACCESS page.

Yes, we have a parking lot that can accommodate 46 cars, and it can be used by guests free of charge. Our parking lot includes a charger stand for electric and hybrid cars.

We want our guests to relax, while in an environment that combines tradition and modernity, a key concept of our hotel. So, our staff provide peerless service dressed casually, often in jeans and sneakers.

STAY

You can share the bed in your guest room with a child under the age of 12 for no additional cost.

Rooms with twin beds can accommodate up to two children.
Rooms with double beds can accommodate one child.

Extra beds may not be shared.

Baby cots and bed guards are available and can be used free of charge.
An extra bed can be provided for an additional charge of 8,000 yen per night.
If a room is reserved for three adults, the extra bed will be included in the fees.
Please contact us in advance for these services, as availability is limited and we may not be able to meet your request at short notice.

Yes, but this is limited to a certain number of rooms. Please see the room types below and contact the hotel for more details and availability.

• Premier Suite – Deluxe King Riverside
• Deluxe Twin Riverside – Deluxe Twin Riverside
• Deluxe Twin Riverside – Deluxe King Riverside
• Deluxe Twin Hillside – Deluxe Twin Hillside
• Deluxe Twin Hillside – Deluxe King Hillside (Accessible room)

Cancellation fees are as follows:

Same-day cancellation: 100% of the accommodation fee
Cancellation after 6:00pm the day before a booking: 100% of the accommodation fee

These fees may vary depending on the accommodation plan and day.
Please be sure to check the cancellation policy on the plan details page (next to the calendar) and the reservation procedure screen when you are booking your room.

We can prepare cakes, champagne, flower bouquets, and more, but please make us aware of your needs at least three days in advance.
For inquiries and reservations, please contact the hotel by email or phone.
Phone : 0460-83-8310
Email : front.hotelindigohakone@ihg.com

Check-in may be arranged for any time after 3:00pm, with the latest check-in at 4:00am.
You can check out at any time before 11:00am.
We can arrange early check-in and late check-out for an additional fee.

All rooms are non-smoking.

Yes. Please send your luggage in advance to the following address:

FAO: Reception at Hotel Indigo Hakone Gora
924-1 Kiga, Hakone-machi, Ashigarashimo-gun,
Kanagawa, Japan, 250-0402

No. Please arrange to meet in a public area.

No. Rooms are assigned based on type and availability.
We would ask that you make all of your requests when making your reservation, but please note that we cannot guarantee you will be given the room you have requested as availability changes daily.

Yes. The following rooms can accommodate three people:
• Deluxe Corner King
• Deluxe King Riverside
• Deluxe Twin Riverside

We will prepare an extra bed for the third person.

Yes, for some room types.
We have several “Hollywood Twin” rooms available with beds placed side by side.

Please inform the hotel staff that you would like the beds together when you make a reservation for the following room types:
• Deluxe Twin Riverside
• Deluxe Twin Hillside

Please note that availability for these rooms is limited and we may not be able to meet your request.

If you did not receive a confirmation email, please call the hotel to confirm your reservation.
Phone: 06-6347-1217 (accommodation reservation, open weekdays from 9:00am to 6:00pm)

A bath tax will be charged in addition to the accommodation fee as follows:
• Staying guests: 150 yen per person per night
• Non-staying visitor: 50 yen per person

WiFi is available for free.

Premier Suite Twin Beds (135cm wide x 200cm long x 2)
Deluxe Corner King King Bed (width 180cm x length 200cm)
Deluxe King Riverside King Bed (180cm wide x 200cm long)
Deluxe Twin Riverside Twin Beds (120cm wide x 200cm long x 2)
Deluxe King Hillside King Bed (width 180cm x length 200cm)
Deluxe Twin Hillside Twin Beds (120cm wide x 200cm long x 2)

FACILITIES

Yes, they are free to use for hotel guests.

Visitor fee: 1,500 yen (including tax)
Bathing wear/swimwear rental fee: 500 yen (including tax).
Swimwear is free of charge for a IHG® Rewards Club Platinum Elite and Spire Elite members.

RIVERSIDE KITCHEN & BAR

Yes, we have a private room available groups of 16 people or more.

It is possible to come without a reservation, but we may not be able to accommodate you if it is full.
Therefore, we recommend that you make a reservation in advance.

Yes. Cakes and bouquets are available, with reservation required three days in advance. We can also provide message plates.

◆ Strawberry shortcake
10cm / whole (2 to 3 servings) 2,200 yen (tax included)
15cm / whole (4 to 6 servings) 3,300 yen (tax included)

◆ Chocolate cake
10cm / whole (2 to 3 servings) 2,420 yen (tax included)
15 cm / whole (4 to 6 servings) 3,520 yen (tax included)

Please contact the restaurant in advance, and we will do our utmost to accommodate your needs.

Yes. We have a parking lot that can accommodate 46 cars, and it includes a charger stand for hybrid and electric cars.

The restaurant and bar are both non-smoking.

There is no dress code. However, we do not allow guests to wear yukata or slippers.

Yes, for a fee of 5,000 yen per outside item of food and drink.

Children of any age can use the restaurant. Please contact the restaurant for more information.

We ask that you make all requests when making your reservation.
Please note that seating requests are not guaranteed and are subject to daily availability.

NEIGHBOURHOOD

Yes. There is one within a five minute walk from the hotel.

OTHERS / MEDIA

Please contact the hotel for more information and to get permission for any photo or video shoots, media coverage, and arrangements for corporate events.

Permission is required also for media dissemination (including in magazines, on websites, on TV, and on social media) of any photos, videos, and any other information regarding Hotel Indigo Hakone Gora. Please contact the hotel’s PR department for more information.

Hotel Indigo Hakone Gora will not be held responsible for any problems or damage caused while taking photos or videos, and/or during any media coverage.

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