・provide the setting for a fulfilling stay,
・always be a familiar presence on your travels, and
・help the world’s travelers seek out dreams and excitement.
DEFINITION OF PERSONAL INFORMATION
Names, date of birth or other descriptions in said information that can identify a real person
Anything containing a personal identification code
1. Scope of Policy’s Application
2．Acquisition of Personal Information
3. Purpose of Using Personal Information
For reservations and services at the Hotel’s accommodations, banquet rooms, restaurants and the like, as well as for customer safety
Booking accommodations at the IHG ANA Hotels Reservation Center
Announcing, providing and managing services, products, events and promotional campaigns handled by the Hotel
Conducting questionnaires on the Hotel’s services, products and so on
Developing new services and products handled by the Hotel
All operations incidental to and relating to the aforementioned items
Making contact with regards to providing the Hotel’s services and products
Announcing and providing various information on services, products, events and promotional campaigns handled by the Hotel’s partner companies and others
Addressing inquiries, requests and the like
4．Disclosure and Provision to Third Parties
If the owner of the personal information provides consent
If disclosure or provision is required by law
If necessary to save a life or to defend against harm to a person or property, and gaining the consent of the customer proves difficult
If cooperation is required to carry out the public duties of the Japanese
government, a local government or the like, and gaining the consent of the customer proves difficult
If the owner of the personal information is notified of the following information in advance of the personal information’s provision or said owner can easily be expected to know of the situation at the time of the personal information’s provision, and the Hotel shall cease providing the personal information to the third party at the owner’s request
– Provision to the third party falls within the purpose of use
– The personal information to be provided to the third party
– The method or means by which the information shall be provided to the third party
– That the Hotel shall cease providing personal information that identifies the owner to the third party at the request of said owner
If disclosure or provision of statistical data or the like cannot identify the personal information’s owner
As part of our services for guests, a third party may specify the name of a guest if I. the Hotel receives a request from a third party over the telephone or in-person inquiring about whether the guest is staying at the Hotel, to which the Hotel will provide an answer either over the telephone or in-person, or II. the Hotel receives a request from a third party to leave a message or package and we deliver or inform the guest of the message or package. If requested by a customer when booking accommodations or during check-in, the Hotel shall cease providing personal information to third parties as it pertains to the aforementioned services.
5．Management of Personal Information
6．Disclosures, Correction, Deletion, Addition, Termination of Use, Erasure
For disclosure, the Hotel shall provide an answer.
7．Request Methods and Inquiries Concerning Disclosure, etc.
The Hotel shall receive requests for disclosure, correction, deletion, addition, termination of use/erasure or notification of purpose of use by appending the required documentation to the prescribed request form and sending both in the post to the address below.
C/O GHS Offices Osaka
1-3-1 Doijmahama, Kita-ku, Osaka-shi, Osaka, Japan
IHG® Rewards Club Customer Care Centre
Hours: 9:30 a.m. – 5:30 p.m. (closed weekends & holidays)
Email address: IHGRewardsClub@ihg.com
When making a “Request to Disclose” or other such request, fill in all the prescribed items in the request form (A) and mail it, along with a copy of proof of personal identification (B), in the same envelope. If there are incomplete items, note in advance that we will be unable to comply with a disclosure request. Please download your request form here or request one from the Hotel.
（A）Prescribed Application Form
Request to Disclose Personal Data Possessed by Hotel Indigo Hakone Gora [DOWNLOAD]
Request to Change Personal Data Possessed by Hotel Indigo Hakone Gora [DOWNLOAD]
Request to Terminate Usage of Personal Data Possessed by Hotel Indigo Hakone Gora [DOWNLOAD]
Request for Notification on Purpose of Use of Personal Data Possessed by Hotel Indigo Hakone Gora [DOWNLOAD]
（B）Documents to Verify Identity of Personal Information Owner or Proxy
Copies of two of any of the following: driver’s license, passport, health insurance card, basic resident register card with photo, identification booklet for the physically challenged, pension handbook, Residence Card with photo, seal registration certificate
Letter of proxy, identification of the proxy
* Copies of two of any of the following belonging to the proxy: driver’s license, passport, health insurance card, basic resident register card with photo, pension handbook, identification booklet for the physically challenged, Residence Card with photo, seal registration certificate
Hotel Indigo Hakone Gora
GHS Hakone K.K.