EN

FAQ

ABOUT THE HOTEL

What is the nearest train station?

Gora Station (on the Hakone Tozan Railway Line)

How do we get to the hotel? Is there a shuttle bus from the station?

Pickup service is available between Gora station and the hotel. Call us when you arrive at Gora Station.
*Please note that this service is only available from 7:00am to 6:00pm. Contact us for any further details about this service.

You can also take a taxi from Gora Station to the hotel, which takes between five and seven minutes, and costs approximately 800 yen.

A free shuttle bus also is available between Odawara Station and the hotel. Please see the schedule on the ACCESS page.

Is there a parking lot? How large are the parking spaces? What are the parking fees?

Yes, we have a parking lot that can accommodate 46 cars, and it can be used by guests free of charge. Our parking lot includes a charger stand for electric and hybrid cars.

Why are staff uniforms casual?

We want our guests to relax, while in an environment that combines tradition and modernity, a key concept of our hotel. So, our staff provide peerless service dressed casually, often in jeans and sneakers.

STAY

Do I need to reserve an extra bed for my child?

You can share the bed in your guest room with a child under the age of 12 for no additional cost.

Rooms with twin beds can accommodate up to two children.
Rooms with double beds can accommodate one child.

Extra beds may not be shared.

How do you handle extra beds, baby cots, and fall prevention guards?

Baby cots and bed guards are available and can be used free of charge.
An extra bed can be provided for an additional charge of 8,000 yen per night.
If a room is reserved for three adults, the extra bed will be included in the fees.
Please contact us in advance for these services, as availability is limited and we may not be able to meet your request at short notice.

Can I reserve interconnecting rooms?

Yes, but this is limited to a certain number of rooms. Please see the room types below and contact the hotel for more details and availability.

• Premier Suite – Deluxe King Riverside
• Deluxe Twin Riverside – Deluxe Twin Riverside
• Deluxe Twin Riverside – Deluxe King Riverside
• Deluxe Twin Hillside – Deluxe Twin Hillside
• Deluxe Twin Hillside – Deluxe King Hillside (Accessible room)

How late can I cancel my booking? How much is the cancellation fee?

Cancellation fees are as follows:

Same-day cancellation: 100% of the accommodation fee
Cancellation after 6:00pm the day before a booking: 100% of the accommodation fee

These fees may vary depending on the accommodation plan and day.
Please be sure to check the cancellation policy on the plan details page (next to the calendar) and the reservation procedure screen when you are booking your room.

Is it possible to arrange for a surprise for a birthday or anniversary?

We can prepare cakes, champagne, flower bouquets, and more, but please make us aware of your needs at least three days in advance.
For inquiries and reservations, please contact the hotel by email or phone.
Phone : 0460-83-8310
Email : front.hotelindigohakone@ihg.com

What time is check-in and check-out? Do you offer early check-in or late check-out?

Check-in may be arranged for any time after 3:00pm, with the latest check-in at 4:00am.
You can check out at any time before 11:00am.
We can arrange early check-in and late check-out for an additional fee.

Can I smoke in my room?

All rooms are non-smoking.

Is it possible to store my luggage prior to check-in?

Yes. Please send your luggage in advance to the following address:

FAO: Reception at Hotel Indigo Hakone Gora
924-1 Kiga, Hakone-machi, Ashigarashimo-gun,
Kanagawa, Japan, 250-0402

Can non-guest visitors come into my room?

No. Please arrange to meet in a public area.

Is it possible to reserve a specific room number? Can I request a room with specific view?

No. Rooms are assigned based on type and availability.
We would ask that you make all of your requests when making your reservation, but please note that we cannot guarantee you will be given the room you have requested as availability changes daily.

Are there any rooms that can accommodate three people?

Yes. The following rooms can accommodate three people:
• Deluxe Corner King
• Deluxe King Riverside
• Deluxe Twin Riverside

We will prepare an extra bed for the third person.

Is it possible to put the two beds in a Twin Room together?

Yes, for some room types.
We have several “Hollywood Twin” rooms available with beds placed side by side.

Please inform the hotel staff that you would like the beds together when you make a reservation for the following room types:
• Deluxe Twin Riverside
• Deluxe Twin Hillside

Please note that availability for these rooms is limited and we may not be able to meet your request.

I made a reservation online but did not receive a confirmation email. What can I do to confirm my reservation?

If you did not receive a confirmation email, please call the hotel to confirm your reservation.
Phone: 06-6347-1217 (accommodation reservation, open weekdays from 9:00am to 6:00pm)

Is there a bath tax?

A bath tax will be charged in addition to the accommodation fee as follows:
• Staying guests: 150 yen per person per night
• Non-staying visitor: 50 yen per person

Is there Internet access in the rooms?

WiFi is available for free.

How large are the beds in each of the rooms?

Premier Suite Twin Beds (135cm wide x 200cm long x 2)
Deluxe Corner King King Bed (width 180cm x length 200cm)
Deluxe King Riverside King Bed (180cm wide x 200cm long)
Deluxe Twin Riverside Twin Beds (120cm wide x 200cm long x 2)
Deluxe King Hillside King Bed (width 180cm x length 200cm)
Deluxe Twin Hillside Twin Beds (120cm wide x 200cm long x 2)

FACILITIES

Are the hot springs (onsen) and pools free to use?

Yes, they are free to use for hotel guests.

Visitor fee: 1,500 yen (including tax)
Bathing wear/swimwear rental fee: 500 yen (including tax).
Swimwear is free of charge for a IHG® Rewards Club Platinum Elite and Spire Elite members.

RIVERSIDE KITCHEN & BAR

Is there a private room available?

Yes, we have a private room available groups of 16 people or more.

Do I need to make a reservation for the restaurant?

It is possible to come without a reservation, but we may not be able to accommodate you if it is full.
Therefore, we recommend that you make a reservation in advance.

Is it possible to make arrangements for birthdays?

Yes. Cakes and bouquets are available, with reservation required three days in advance. We can also provide message plates.

◆ Strawberry shortcake
10cm / whole (2 to 3 servings) 2,200 yen (tax included)
15cm / whole (4 to 6 servings) 3,300 yen (tax included)

◆ Chocolate cake
10cm / whole (2 to 3 servings) 2,420 yen (tax included)
15 cm / whole (4 to 6 servings) 3,520 yen (tax included)

Do you accommodate people with dietary restrictions?

Please contact the restaurant in advance, and we will do our utmost to accommodate your needs.

If I just want to dine at the restaurant, but not stay at the hotel, is parking free?

Yes. We have a parking lot that can accommodate 46 cars, and it includes a charger stand for hybrid and electric cars.

Can I order breakfast even if I am not a staying guest?

Yes.

Can I smoke in the restaurant?

The restaurant and bar are both non-smoking.

Do you have a takeout service?

Yes.

Is there dress code?

There is no dress code. However, we do not allow guests to wear yukata or slippers.

Can I bring my own food and drinks, such as wine?

Yes, for a fee of 5,000 yen per outside item of food and drink.

Are children welcome at the restaurant?

Children of any age can use the restaurant. Please contact the restaurant for more information.

Can I request a seat by the window or with a specific view?

Breakfast is available at the Riverside Kitchen & Bar on the 1st floor.

Can I request a seat by the window or with a specific view?

We ask that you make all requests when making your reservation.
Please note that seating requests are not guaranteed and are subject to daily availability.

Is there a cover charge?

No.

Do you have gift certificates available for purchase?

Yes. Please see the Gift Page of our website for more detail.

NEIGHBOURHOOD

Are there convenience stores near the hotel?

Yes. There is one within a five minute walk from the hotel.

OTHERS / MEDIA

Is the hotel available for a photo or video shoot, or other media coverage?

Please contact the hotel for more information and to get permission for any photo or video shoots, media coverage, and arrangements for corporate events.

Permission is required also for media dissemination (including in magazines, on websites, on TV, and on social media) of any photos, videos, and any other information regarding Hotel Indigo Hakone Gora. Please contact the hotel’s PR department for more information.

Hotel Indigo Hakone Gora will not be held responsible for any problems or damage caused while taking photos or videos, and/or during any media coverage.

BOOK

STAY

DINE

SPA

18 September 2021 Saturday
19 September 2021 Sunday
18 September 2021 Saturday

    Call 0460-83-8310 to make your reservation

    All guests who subscribe our e-newsletter between 1st July will have a chance to win one of the following:

    1st prize: a one-night stay for 2 in a Deluxe Room with breakfast.
    2nd Prize: 60 min of SPA treatment for 2.