The hotel will not disclose or provide personal information to third parties except in the following cases. In the case of joint use or provision to a subcontractor, it does not constitute disclosure or provision to a third party. 

The Company shall exercise appropriate supervision over subcontractors, such as by concluding contracts with them regarding the handling of personal information. 

・When there is the consent of the customer himself/herself.
・When disclosure or provision of personal information is required by law. 
・When it is necessary for the protection of the life, body, or property of an individual and it is difficult to obtain the consent of the customer. 
・When it is necessary to cooperate with a national or local government in the execution of its official duties, obtaining the customer’s consent may impede the execution of those duties. 
・When we notify the customer of the following information in advance or keep the information readily accessible to the customer, and when we stop providing the information to a third party at the request of the customer.

In case of joint use 

The Hotel will share the customer’s personal information as follows

(1) Items of personal information to be shared

　All personal information of the customer, unless otherwise requested by the customer.

(2)Scope of joint use

    For the purpose of providing services related to the business of Hotel Indigo Hakone Gora and IHG, and improving the Company’s products and services (3) Joint use of personal information

(3) Purpose of use by persons with whom information is shared

　Same as 4. above.

(4)Name or title of the person responsible for the management of such personal data

　Hotel Indigo Hakone Gora

Statistical information (data obtained by extracting items pertaining to shared elements from the information of multiple persons and aggregating them by the same classification, and which quantitatively grasps the trends or characteristics of a group, etc.) (2) When disclosed or provided in the following cases.

The hotel, as part of its services to guests, may receive information from a third party that identifies the name of the guest in question, and may disclose or provide such information in the following cases. In the event that the hotel receives a telephone or verbal inquiry from a third party as part of its services to a guest, the hotel will answer by telephone or verbally whether or not the guest is staying at the hotel; and II. If we receive a request to take care of a message or luggage, we will take care of and guide the guest. 

If a guest makes a request at the time of reservation or check-in, we will stop providing personal information to third parties related to the above services. 

In the case of creating anonymous processed information (information on individuals obtained by processing personal information so that specific individuals cannot be identified through measures prescribed by law, and such personal information cannot be restored), the following actions will be taken.

(1)Appropriate processing shall be performed in accordance with the standards prescribed by laws and regulations. 

(2)Take security control measures to prevent the leakage of information related to the deleted information and the processing method, in accordance with the standards prescribed by law. 

(3)Disclose the items of information contained in the anonymized processed information that has been created. 

(4)not take any action to identify the individual whose personal information was the source of the creation. 

When providing anonymized processed information to a third party, the Hotel shall publicly announce the items of information regarding individuals included in the anonymized processed information to be provided and the method of provision, and clearly indicate to the third party to whom the information is provided that the information is anonymized processed information.