{"id":56373,"date":"2025-02-14T16:00:48","date_gmt":"2025-02-14T07:00:48","guid":{"rendered":"https:\/\/hakonegora.hotelindigo.com\/?p=56373"},"modified":"2026-01-27T10:38:08","modified_gmt":"2026-01-27T01:38:08","slug":"202502notice_en2","status":"publish","type":"post","link":"https:\/\/hakonegora.hotelindigo.com\/en\/uncategorized\/202502notice_en2","title":{"rendered":"Basic Policy on Customer Harassment"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"56373\" class=\"elementor elementor-56373 elementor-56358\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8e8db6c pageTitle animated-slow elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"8e8db6c\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9ed99fc\" data-id=\"9ed99fc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-43fceee5 elementor-widget elementor-widget-heading\" data-id=\"43fceee5\" data-element_type=\"widget\" data-aos=\"fade-up\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Basic Policy on Customer Harassment<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e521faf category-tags elementor-widget elementor-widget-text-editor\" data-id=\"3e521faf\" data-element_type=\"widget\" data-aos=\"zoom-in\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/hakonegora.hotelindigo.com\/en\/category\/updates-en\/information-en\" rel=\"tag\">Information<\/a>\u3000<a href=\"https:\/\/hakonegora.hotelindigo.com\/en\/category\/uncategorized\" rel=\"tag\">Uncategorized<\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2b35d9c9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2b35d9c9\" data-element_type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-233d5224\" data-id=\"233d5224\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-65608e2 elementor-hidden-mobile elementor-widget elementor-widget-global elementor-global-2401 elementor-widget-spacer\" data-id=\"65608e2\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2da7b29d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2da7b29d\" data-element_type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4d486d72\" data-id=\"4d486d72\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-78811ab2 elementor-widget elementor-widget-heading\" data-id=\"78811ab2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Basic Policy on Customer Harassment<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2843db02 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2843db02\" data-element_type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-67d52ea7\" data-id=\"67d52ea7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1b751bd2 elementor-widget elementor-widget-spacer\" data-id=\"1b751bd2\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-29b338d6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"29b338d6\" data-element_type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3fd73f86\" data-id=\"3fd73f86\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7ebdcc4f elementor-widget elementor-widget-text-editor\" data-id=\"7ebdcc4f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Under the corporate purpose of IHG Hotels &amp; Resorts &#8220;True Hospitality for Good&#8221;, Hotel Indigo Hakone Gora aims to provide true hospitality that will delight our guests, fosters strong business relationships with our business partners and bring joy to work to our hotel employees.<br \/>We are committed to work through your valuable feedback we receive daily, striving to earn your trust and understanding of this corporate purpose. However, we have observed instances where certain demands or behaviors by our guests exceed the boundaries of socially accepted norms or undermine the dignity of our employees. It is our responsibility based on our corporate purpose to ensure that our employees do not engage in such behavior toward our business partners. In light of these considerations, we have established this Basic Policy of Customer Harassment as a guideline for our daily operations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-408bc2ed elementor-widget elementor-widget-text-editor\" data-id=\"408bc2ed\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\">1. Definition of Customer Harassment <br \/>Customer harassment is defined as &#8220;complaints and behaviors from customers, etc., where the methods and manner employed to achieve the demands, in light of the reasonableness of the content of such demands, are deemed inappropriate according to societal norms, and such methods and manner harm the working environment of workers,&#8221; as stated in the &#8220;Customer Harassment Countermeasures Corporate Manual&#8221; published by the Ministry of Health, Labour and Welfare. Specific examples include, but are not limited to, those outlined in 2 below.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50e82f7 elementor-widget elementor-widget-text-editor\" data-id=\"50e82f7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>2. Examples of behaviors regarded as customer harassment<br \/>(a) Unreasonable demands<br \/>(i) No defect or negligence is found in the services or products <br \/>(ii) The demands are not related to the service or product<br \/>(b) The methods or behaviors to achieve the demand deemed inappropriate according to the societal norms. <br \/>(i) Physical assault (assault and injury) <br \/>(ii) Psychological attacks (threats, defamation, slander, insults, verbal abuse) <br \/>(iii) Intimidating language and behavior <br \/>(iv) Demanding apologies in the form of kneeling <br \/>(v) Continuous (repeated), and persistent (insistent) behavior<br \/>(vi) Restrictive behavior (refusal to leave, remaining on-site)<br \/>(vii) Discriminatory language and behavior<br \/>(viii) Sexual language and behavior<br \/>(ix) Attacks or demands directed at individual employees (forcing them to meet outside the workplace or forcing accompaniment or intruding upon their privacy)<br \/>(x) Demands for internal disciplinary actions such as dismissal of employees (which may be considered unreasonable in light of the appropriateness of the request)<br \/>(xi) Unreasonable request for the exchange of goods<br \/>(xii) Unreasonable demands for compensation in the form of goods, cash, vouchers, points, or other benefits.<br \/>(xiii) Unreasonable demand for apologies<br \/>(xiv) Various other forms of harassment <br \/>(c) Other nuisances<br \/>(i) Defamation and slander on social media or online platform<br \/>(ii) Repeated phone calls or emails<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d8e41b3 elementor-widget elementor-widget-text-editor\" data-id=\"d8e41b3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\">3. Our Response to Customer Harassment<br \/>To respect the human rights of all parties involved and to realize our corporate purpose, our hotel will respond to customer harassment as follows:<br \/>\u2022 We will sincerely engage in dialogue with customers to foster understanding and resolve issues when customer harassment is directed at our employees. However, if a guest continues to engage in such behavior repeatedly, we may refuse their reservations or use of our hotel facilities. This measure is taken in accordance with Article 5, Paragraph 1, Item 3 of the Hotel Business Act and Article 5-6 of the Regulation for Enforcement of the Hotel Business Act. Furthermore, if the hotel deems the behavior to be malicious or if dialogue is deemed impossible, the hotel may request the guest to leave the premises, report the matter to the police, or involve legal counsels.<br \/>\u2022 Any behavior that constitutes customer harassment by our employees will be dealt with strictly.<br \/>\u2022 We will educate our employees on customer harassment, establish a system to respond to customer harassment, and set up a consultation service for our employees. We will also provide care for employees who have suffered customer harassment.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4220681c elementor-widget elementor-widget-text-editor\" data-id=\"4220681c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: right;\">February, 2025<br \/>Hotel Indigo Hakone Gora<br \/>General Manager, Yoshinori Inoue<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-15319ff0 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"15319ff0\" data-element_type=\"section\" 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elementor-element elementor-element-d97c2bd\" data-id=\"d97c2bd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-72c64f6 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"72c64f6\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2ba6504d\" data-id=\"2ba6504d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-43715113 elementor-widget elementor-widget-heading\" data-id=\"43715113\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u304a\u3059\u3059\u3081\u30d7\u30e9\u30f3<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45bfd5e0 footOffersTitleEN elementor-widget elementor-widget-heading\" data-id=\"45bfd5e0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">OFFERS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a560d84 elementor-widget elementor-widget-shortcode\" data-id=\"a560d84\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><section class=\"slide3 footOffers\">\n\n\n\t<div>\n\t\t<h3>\n\t\t\t<a href=\"https:\/\/hakonegora.hotelindigo.com\/en\/offers-en\/mtfuji_viewpoint\">\n\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"400\" height=\"233\" src=\"https:\/\/hakonegora.hotelindigo.com\/wp-content\/uploads\/\u6d77\u8cca\u8239-600x350.jpg\" class=\"attachment-400x400 size-400x400 wp-post-image\" alt=\"\" sizes=\"(max-width: 34.9rem) calc(100vw - 2rem), (max-width: 53rem) calc(8 * (100vw \/ 12)), (min-width: 53rem) calc(6 * (100vw \/ 12)), 100vw\" \/>\t\t\t<\/a>\n\t\t<\/h3>\n\t\t<h4><a href=\"https:\/\/hakonegora.hotelindigo.com\/en\/offers-en\/mtfuji_viewpoint\">Fuji Viewpoint Guide<\/a><\/h4>\n\t\t<h5><ul class=\"post-categories\">\n\t<li><a href=\"https:\/\/hakonegora.hotelindigo.com\/en\/category\/offers-en\" rel=\"category tag\">Offers<\/a><\/li>\n\t<li><a href=\"https:\/\/hakonegora.hotelindigo.com\/en\/category\/offers-en\/offers-other-en\" rel=\"category tag\">OTHER<\/a><\/li><\/ul><\/h5>\n\t\t<p>\n\t\t\tScenic viewpoints where you can enjoy views of Mt. Fuji are ...\n\t\t<\/p>\n\t\t<h6>\n\t\t\t<a href=\"https:\/\/hakonegora.hotelindigo.com\/en\/offers-en\/mtfuji_viewpoint\">\u3082\u3063\u3068\u8aad\u3080<\/a>\n\t\t<\/h6>\n\t<\/div>\n\t<div>\n\t\t<h3>\n\t\t\t<a href=\"https:\/\/hakonegora.hotelindigo.com\/en\/offers-en\/diningcredit\">\n\t\t\t\t<img decoding=\"async\" width=\"400\" height=\"233\" src=\"https:\/\/hakonegora.hotelindigo.com\/wp-content\/uploads\/hakone2312_A-186-1-1-600x350.jpg\" class=\"attachment-400x400 size-400x400 wp-post-image\" alt=\"\" sizes=\"(max-width: 34.9rem) calc(100vw - 2rem), (max-width: 53rem) calc(8 * (100vw \/ 12)), (min-width: 53rem) calc(6 * (100vw \/ 12)), 100vw\" \/>\t\t\t<\/a>\n\t\t<\/h3>\n\t\t<h4><a href=\"https:\/\/hakonegora.hotelindigo.com\/en\/offers-en\/diningcredit\">JPY 10,000 DINING CREDIT BONUS<\/a><\/h4>\n\t\t<h5><ul class=\"post-categories\">\n\t<li><a href=\"https:\/\/hakonegora.hotelindigo.com\/en\/category\/offers-en\/featured-en\" rel=\"category tag\">FEATURED<\/a><\/li>\n\t<li><a href=\"https:\/\/hakonegora.hotelindigo.com\/en\/category\/offers-en\" rel=\"category tag\">Offers<\/a><\/li>\n\t<li><a href=\"https:\/\/hakonegora.hotelindigo.com\/en\/category\/offers-en\/offers-stay-en\" rel=\"category tag\">STAY<\/a><\/li><\/ul><\/h5>\n\t\t<p>\n\t\t\tStay at Hotel Indigo with a JPY 10,000 Dining Credit Bonus a...\n\t\t<\/p>\n\t\t<h6>\n\t\t\t<a href=\"https:\/\/hakonegora.hotelindigo.com\/en\/offers-en\/diningcredit\">\u3082\u3063\u3068\u8aad\u3080<\/a>\n\t\t<\/h6>\n\t<\/div>\n\t<div>\n\t\t<h3>\n\t\t\t<a href=\"https:\/\/hakonegora.hotelindigo.com\/en\/offers-en\/featured-en\/spring-en\">\n\t\t\t\t<img decoding=\"async\" width=\"400\" height=\"233\" src=\"https:\/\/hakonegora.hotelindigo.com\/wp-content\/uploads\/20230410\u87b3\uff6e\u8753\u6731\u337d\u8b6b\u664f\u6859\u7e67\u68a7\uff61\u30fb-2-600x350.jpg\" class=\"attachment-400x400 size-400x400 wp-post-image\" alt=\"\" sizes=\"(max-width: 34.9rem) calc(100vw - 2rem), (max-width: 53rem) calc(8 * (100vw \/ 12)), (min-width: 53rem) calc(6 * (100vw \/ 12)), 100vw\" \/>\t\t\t<\/a>\n\t\t<\/h3>\n\t\t<h4><a href=\"https:\/\/hakonegora.hotelindigo.com\/en\/offers-en\/featured-en\/spring-en\">NEIGHBOURHOOD<br>-SPRING-<\/a><\/h4>\n\t\t<h5><ul class=\"post-categories\">\n\t<li><a href=\"https:\/\/hakonegora.hotelindigo.com\/en\/category\/offers-en\/events\" rel=\"category tag\">EVENTS<\/a><\/li>\n\t<li><a href=\"https:\/\/hakonegora.hotelindigo.com\/en\/category\/offers-en\/featured-en\" rel=\"category tag\">FEATURED<\/a><\/li><\/ul><\/h5>\n\t\t<p>\n\t\t\tCherry Blossom Viewing...\n\t\t<\/p>\n\t\t<h6>\n\t\t\t<a href=\"https:\/\/hakonegora.hotelindigo.com\/en\/offers-en\/featured-en\/spring-en\">\u3082\u3063\u3068\u8aad\u3080<\/a>\n\t\t<\/h6>\n\t<\/div>\n\t<div>\n\t\t<h3>\n\t\t\t<a href=\"https:\/\/hakonegora.hotelindigo.com\/en\/offers-en\/events\/summer-en\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"233\" src=\"https:\/\/hakonegora.hotelindigo.com\/wp-content\/uploads\/2-tori-600x350.jpg\" class=\"attachment-400x400 size-400x400 wp-post-image\" alt=\"\" sizes=\"(max-width: 34.9rem) calc(100vw - 2rem), (max-width: 53rem) calc(8 * (100vw \/ 12)), (min-width: 53rem) calc(6 * (100vw \/ 12)), 100vw\" \/>\t\t\t<\/a>\n\t\t<\/h3>\n\t\t<h4><a href=\"https:\/\/hakonegora.hotelindigo.com\/en\/offers-en\/events\/summer-en\">NEIGHBOURHOOD <\/br>-SUMMER-<\/a><\/h4>\n\t\t<h5><ul class=\"post-categories\">\n\t<li><a href=\"https:\/\/hakonegora.hotelindigo.com\/en\/category\/offers-en\/events\" rel=\"category tag\">EVENTS<\/a><\/li>\n\t<li><a href=\"https:\/\/hakonegora.hotelindigo.com\/en\/category\/offers-en\/featured-en\" rel=\"category tag\">FEATURED<\/a><\/li>\n\t<li><a href=\"https:\/\/hakonegora.hotelindigo.com\/en\/category\/offers-en\" rel=\"category tag\">Offers<\/a><\/li><\/ul><\/h5>\n\t\t<p>\n\t\t\tSummer events, Hydrangea blooming spots...\n\t\t<\/p>\n\t\t<h6>\n\t\t\t<a href=\"https:\/\/hakonegora.hotelindigo.com\/en\/offers-en\/events\/summer-en\">\u3082\u3063\u3068\u8aad\u3080<\/a>\n\t\t<\/h6>\n\t<\/div>\n\t<div>\n\t\t<h3>\n\t\t\t<a href=\"https:\/\/hakonegora.hotelindigo.com\/en\/offers-en\/events\/autumn-en\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"233\" src=\"https:\/\/hakonegora.hotelindigo.com\/wp-content\/uploads\/hakone_hotel_2024-autumn-600x350.png\" class=\"attachment-400x400 size-400x400 wp-post-image\" alt=\"\" srcset=\"https:\/\/hakonegora.hotelindigo.com\/wp-content\/uploads\/hakone_hotel_2024-autumn-600x350.png 600w, https:\/\/hakonegora.hotelindigo.com\/wp-content\/uploads\/hakone_hotel_2024-autumn-300x175.png 300w, https:\/\/hakonegora.hotelindigo.com\/wp-content\/uploads\/hakone_hotel_2024-autumn-1024x597.png 1024w, https:\/\/hakonegora.hotelindigo.com\/wp-content\/uploads\/hakone_hotel_2024-autumn-768x448.png 768w, https:\/\/hakonegora.hotelindigo.com\/wp-content\/uploads\/hakone_hotel_2024-autumn.png 1500w\" sizes=\"(max-width: 34.9rem) calc(100vw - 2rem), (max-width: 53rem) calc(8 * (100vw \/ 12)), (min-width: 53rem) calc(6 * (100vw \/ 12)), 100vw\" \/>\t\t\t<\/a>\n\t\t<\/h3>\n\t\t<h4><a href=\"https:\/\/hakonegora.hotelindigo.com\/en\/offers-en\/events\/autumn-en\">NEIGHBOURHOOD<BR>-AUTUMN-\u3000<\/a><\/h4>\n\t\t<h5><ul class=\"post-categories\">\n\t<li><a href=\"https:\/\/hakonegora.hotelindigo.com\/en\/category\/offers-en\/events\" rel=\"category tag\">EVENTS<\/a><\/li>\n\t<li><a href=\"https:\/\/hakonegora.hotelindigo.com\/en\/category\/offers-en\/featured-en\" rel=\"category tag\">FEATURED<\/a><\/li><\/ul><\/h5>\n\t\t<p>\n\t\t\tAutumn Foliage Spots, Trekking - Hiking, Events...\n\t\t<\/p>\n\t\t<h6>\n\t\t\t<a href=\"https:\/\/hakonegora.hotelindigo.com\/en\/offers-en\/events\/autumn-en\">\u3082\u3063\u3068\u8aad\u3080<\/a>\n\t\t<\/h6>\n\t<\/div>\n\t<div>\n\t\t<h3>\n\t\t\t<a href=\"https:\/\/hakonegora.hotelindigo.com\/en\/offers-en\/events\/winter-en\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"233\" src=\"https:\/\/hakonegora.hotelindigo.com\/wp-content\/uploads\/20200119-HIHG_2155_L-600x350.jpg\" class=\"attachment-400x400 size-400x400 wp-post-image\" alt=\"\" sizes=\"(max-width: 34.9rem) calc(100vw - 2rem), (max-width: 53rem) calc(8 * (100vw \/ 12)), (min-width: 53rem) calc(6 * (100vw \/ 12)), 100vw\" \/>\t\t\t<\/a>\n\t\t<\/h3>\n\t\t<h4><a href=\"https:\/\/hakonegora.hotelindigo.com\/en\/offers-en\/events\/winter-en\">NEIGHBOURHOOD <\/BR>-WINTER-\u3000<\/a><\/h4>\n\t\t<h5><ul class=\"post-categories\">\n\t<li><a href=\"https:\/\/hakonegora.hotelindigo.com\/en\/category\/offers-en\/events\" rel=\"category tag\">EVENTS<\/a><\/li>\n\t<li><a href=\"https:\/\/hakonegora.hotelindigo.com\/en\/category\/offers-en\/featured-en\" rel=\"category tag\">FEATURED<\/a><\/li>\n\t<li><a href=\"https:\/\/hakonegora.hotelindigo.com\/en\/category\/offers-en\" rel=\"category tag\">Offers<\/a><\/li><\/ul><\/h5>\n\t\t<p>\n\t\t\tFootbath Spots, Christmas Illuminations...\n\t\t<\/p>\n\t\t<h6>\n\t\t\t<a href=\"https:\/\/hakonegora.hotelindigo.com\/en\/offers-en\/events\/winter-en\">\u3082\u3063\u3068\u8aad\u3080<\/a>\n\t\t<\/h6>\n\t<\/div>\n\t<div>\n\t\t<h3>\n\t\t\t<a href=\"https:\/\/hakonegora.hotelindigo.com\/en\/offers-en\/an-insiders-guide-to-hakone\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"233\" src=\"https:\/\/hakonegora.hotelindigo.com\/wp-content\/uploads\/howtostay_hero-600x350.jpg\" class=\"attachment-400x400 size-400x400 wp-post-image\" alt=\"\" sizes=\"(max-width: 34.9rem) calc(100vw - 2rem), (max-width: 53rem) calc(8 * (100vw \/ 12)), (min-width: 53rem) calc(6 * (100vw \/ 12)), 100vw\" \/>\t\t\t<\/a>\n\t\t<\/h3>\n\t\t<h4><a href=\"https:\/\/hakonegora.hotelindigo.com\/en\/offers-en\/an-insiders-guide-to-hakone\">An Insider\u2019s Guide to Hakone<\/a><\/h4>\n\t\t<h5><ul class=\"post-categories\">\n\t<li><a href=\"https:\/\/hakonegora.hotelindigo.com\/en\/category\/offers-en\/events\" rel=\"category tag\">EVENTS<\/a><\/li>\n\t<li><a href=\"https:\/\/hakonegora.hotelindigo.com\/en\/category\/offers-en\/featured-en\" rel=\"category tag\">FEATURED<\/a><\/li>\n\t<li><a href=\"https:\/\/hakonegora.hotelindigo.com\/en\/category\/offers-en\" rel=\"category tag\">Offers<\/a><\/li><\/ul><\/h5>\n\t\t<p>\n\t\t\tBreathtaking Sights & Unforgettable Experiences! Discover th...\n\t\t<\/p>\n\t\t<h6>\n\t\t\t<a href=\"https:\/\/hakonegora.hotelindigo.com\/en\/offers-en\/an-insiders-guide-to-hakone\">\u3082\u3063\u3068\u8aad\u3080<\/a>\n\t\t<\/h6>\n\t<\/div>\n\t<div>\n\t\t<h3>\n\t\t\t<a href=\"https:\/\/hakonegora.hotelindigo.com\/en\/offers-en\/featured-en\/sdgs\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"233\" src=\"https:\/\/hakonegora.hotelindigo.com\/wp-content\/uploads\/20200119-HIHG_2160-600x350.jpg\" class=\"attachment-400x400 size-400x400 wp-post-image\" alt=\"\" sizes=\"(max-width: 34.9rem) calc(100vw - 2rem), (max-width: 53rem) calc(8 * (100vw \/ 12)), (min-width: 53rem) calc(6 * (100vw \/ 12)), 100vw\" \/>\t\t\t<\/a>\n\t\t<\/h3>\n\t\t<h4><a href=\"https:\/\/hakonegora.hotelindigo.com\/en\/offers-en\/featured-en\/sdgs\">SDGs &#038; Hotel Stay Journey to Tomorrow<\/a><\/h4>\n\t\t<h5><ul class=\"post-categories\">\n\t<li><a href=\"https:\/\/hakonegora.hotelindigo.com\/en\/category\/offers-en\/featured-en\" rel=\"category tag\">FEATURED<\/a><\/li>\n\t<li><a href=\"https:\/\/hakonegora.hotelindigo.com\/en\/category\/offers-en\/offers-other-en\" rel=\"category tag\">OTHER<\/a><\/li><\/ul><\/h5>\n\t\t<p>\n\t\t\tWe offer tastes of Japan\u2019s deep culture, history, and cuisin...\n\t\t<\/p>\n\t\t<h6>\n\t\t\t<a href=\"https:\/\/hakonegora.hotelindigo.com\/en\/offers-en\/featured-en\/sdgs\">\u3082\u3063\u3068\u8aad\u3080<\/a>\n\t\t<\/h6>\n\t<\/div>\n\t<div>\n\t\t<h3>\n\t\t\t<a href=\"https:\/\/hakonegora.hotelindigo.com\/en\/offers-en\/featured-en\/anniversary_options\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"233\" src=\"https:\/\/hakonegora.hotelindigo.com\/wp-content\/uploads\/hakone2312_B-167-3-600x350.jpg\" class=\"attachment-400x400 size-400x400 wp-post-image\" alt=\"\" sizes=\"(max-width: 34.9rem) calc(100vw - 2rem), (max-width: 53rem) calc(8 * (100vw \/ 12)), (min-width: 53rem) calc(6 * (100vw \/ 12)), 100vw\" \/>\t\t\t<\/a>\n\t\t<\/h3>\n\t\t<h4><a href=\"https:\/\/hakonegora.hotelindigo.com\/en\/offers-en\/featured-en\/anniversary_options\">Anniversary Gift Options<\/a><\/h4>\n\t\t<h5><ul class=\"post-categories\">\n\t<li><a href=\"https:\/\/hakonegora.hotelindigo.com\/en\/category\/offers-en\/featured-en\" rel=\"category tag\">FEATURED<\/a><\/li>\n\t<li><a href=\"https:\/\/hakonegora.hotelindigo.com\/en\/category\/offers-en\/offers-other-en\" rel=\"category tag\">OTHER<\/a><\/li><\/ul><\/h5>\n\t\t<p>\n\t\t\tFor birthdays, anniversaries or any occasions for your loved...\n\t\t<\/p>\n\t\t<h6>\n\t\t\t<a href=\"https:\/\/hakonegora.hotelindigo.com\/en\/offers-en\/featured-en\/anniversary_options\">\u3082\u3063\u3068\u8aad\u3080<\/a>\n\t\t<\/h6>\n\t<\/div>\n\t<div>\n\t\t<h3>\n\t\t\t<a href=\"https:\/\/hakonegora.hotelindigo.com\/en\/offers-en\/rooms-en\/hakone-half-board\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"233\" src=\"https:\/\/hakonegora.hotelindigo.com\/wp-content\/uploads\/Halfboard_1200x675-600x350.jpg\" class=\"attachment-400x400 size-400x400 wp-post-image\" alt=\"\" sizes=\"(max-width: 34.9rem) calc(100vw - 2rem), (max-width: 53rem) calc(8 * (100vw \/ 12)), (min-width: 53rem) calc(6 * (100vw \/ 12)), 100vw\" \/>\t\t\t<\/a>\n\t\t<\/h3>\n\t\t<h4><a href=\"https:\/\/hakonegora.hotelindigo.com\/en\/offers-en\/rooms-en\/hakone-half-board\">Hakone Half Board<\/a><\/h4>\n\t\t<h5><ul class=\"post-categories\">\n\t<li><a href=\"https:\/\/hakonegora.hotelindigo.com\/en\/category\/offers-en\/offers-dinnerstay-en\" rel=\"category tag\">DINNER &amp; STAY<\/a><\/li>\n\t<li><a href=\"https:\/\/hakonegora.hotelindigo.com\/en\/category\/offers-en\/featured-en\" rel=\"category tag\">FEATURED<\/a><\/li>\n\t<li><a href=\"https:\/\/hakonegora.hotelindigo.com\/en\/category\/offers-en\/popular-en\" rel=\"category tag\">POPULAR<\/a><\/li>\n\t<li><a href=\"https:\/\/hakonegora.hotelindigo.com\/en\/category\/offers-en\/rooms-en\" rel=\"category tag\">ROOMS<\/a><\/li><\/ul><\/h5>\n\t\t<p>\n\t\t\tGreat dinner, room &amp; breakfast will give you a treat for...\n\t\t<\/p>\n\t\t<h6>\n\t\t\t<a href=\"https:\/\/hakonegora.hotelindigo.com\/en\/offers-en\/rooms-en\/hakone-half-board\">\u3082\u3063\u3068\u8aad\u3080<\/a>\n\t\t<\/h6>\n\t<\/div>\n\n<\/section>\n\n<script>\n$('.footOffers').slick({\n  centerMode: true,\n  centerPadding: '0',\n  slidesToShow: 3,\n  arrows: true,\n  autoplay: true,\n  autoplaySpeed: '7000',\n  variableWidth: false,\n  speed: '1500',\n  cssEase: 'cubic-bezier(0.420, 0.000, 0.580, 1.000)',\n  dots:true,\n  pauseOnHover:false,\n  prevArrow: '<i class=\"fas fa-angle-left\"><\/i>',\n  nextArrow: '<i class=\"fas fa-angle-right\"><\/i>',\n  responsive: [\n    {\n      breakpoint: 1300,\n      settings: {\n        arrows: true,\n        centerMode: true,\n        centerPadding: '0',\n        slidesToShow: 2\n      }\n    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class=\"elementor-button-text\">\u3059\u3079\u3066\u898b\u308b<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Basic Policy on Customer Harassment Basic Policy on Customer Harassment Under the corporate purpose of IHG Hotels &amp; Resorts &#8220;True Hospitality for Good&#8221;, Hotel Indigo Hakone Gora aims to provide true hospitality that will delight our guests, fosters strong business relationships with our business partners and bring joy to work to our hotel employees.We are &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/hakonegora.hotelindigo.com\/en\/offers-en\/rooms-en\/hakone-half-board\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Hakone Half 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